MON – FRI
08:00am – 17:00pm
SAT – SUN
08:00am – 17:00pm
Return Policy
Return Policy
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund if preferred.
We accept returns within 30 days from the delivery date.
Customers will be responsible for paying return shipping costs.
Please feel free to contact us about returns at info@icarscars.com
If you are unsatisfied with your order - please contact our support and we will do our best to help you out!
Order Modifications or Cancellation
After your order has been placed, you have 12 hours to contact info@icarscars.com and request order modifications, change of address, or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
Damaged/ Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to info@icarscars.com. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Order Not Received
If your item has not arrived within 30 days (45 days for international) after you placed your order, please contact STORE EMAIL ADDRESS and we will promptly take care of you.
IMPORTANT:
Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
